Shop Policy
Introduction:
Welcome to the online shop of Polish Painters at www.bathroomtilingexpert.ie. These policies outline the terms for purchasing products from our website. By purchasing from our online shop, you agree to be bound by these terms.
Product Information:
We make every effort to display accurate product information, including descriptions, images, and pricing. However, slight variations may occur due to differences in screen displays or product updates. We reserve the right to change product details, prices, and availability without prior notice.
Pricing:
All prices are listed in Euros (€) and are inclusive of VAT unless stated otherwise. We strive to ensure all prices are accurate, but errors may occur. If an error is found, we will inform you and provide the option to reconfirm or cancel your order.
Payment:
We accept all major credit and debit cards, as well as other payment methods indicated on our website. Payment is required in full at the time of placing an order. Orders will not be processed until payment is received.
Order Confirmation:
Once your order is placed, you will receive an order confirmation via email. This email confirms that we have received your order, but it does not guarantee acceptance. We reserve the right to refuse or cancel any order if it violates our terms or if we suspect fraudulent activity.
Customer Support:
For any questions, issues, or concerns regarding your purchase, please contact our customer support team at [email protected] or call us at +353 87 067 6056.
Refund Policy for Polish Painters
Returns:
We accept returns within 14 days of the original purchase date. To be eligible for a return, the product must be unused, in the same condition you received it, and in its original packaging. Proof of purchase is required.
Return Process:
To initiate a return, please contact us at [email protected] with your order details. Once we approve the return, you will receive instructions on how to send the item back to us. Customers are responsible for return shipping costs unless the product was defective or incorrect.
Refunds:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and credited to your original payment method.
Exchanges:
We do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.
Non-Refundable Items:
Certain items are non-refundable, including:
- Gift cards.
- Sale or clearance items.
- Customized or personalized products.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.
Shipping Policy for Polish Painters
Free Delivery in Waterford City:
We offer free delivery for all orders within Waterford City. Delivery times may vary depending on the product and location but are typically fulfilled within 2-5 business days.
National Shipping:
We provide national shipping across Ireland for a flat rate of €40. Shipping times are estimated between 3-7 business days, depending on the destination.
Order Processing Time:
Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been dispatched.
International Shipping:
Currently, we do not offer international shipping. We only deliver within Ireland.
Shipping Delays:
While we strive to meet all delivery estimates, there may be delays due to unforeseen circumstances, such as weather conditions, courier delays, or holidays. We are not responsible for delays caused by the shipping carrier.
Tracking Your Order:
Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment. If you have not received your order within the expected timeframe, please contact us for assistance.
Failed Deliveries:
If delivery fails due to incorrect address information provided by the customer or if the customer is not available to accept the delivery, additional charges may apply for re-delivery.
Contact Us:
For any questions regarding shipping, please reach out to us at [email protected] or call us at +353 87 067 6056.
